Our warehouse team sets time aside during business hours to manually approve return requests. Please allow one full business day for your RA# and return instructions. Business days do not include weekends or company observed holidays.
You can check the status of your return request on the same form you submitted your request. Make sure to scroll to the bottom.
If status shows “Approved” and you have not received your RA# with return instructions, first check your spam/junk folder.
If you are not able to locate our email, reach out to our Support Team. Make sure to include your order number.