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  1. SR FAQs
  2. ORDERING
  3. ORDERING INSIDE THE U.S.

ORDERING INSIDE THE U.S.

  • Where can I order? Can I place an order over the phone?
  • I’m interested in one of the bundles you have available but want a different item/color. Can I switch out the one I don’t want and replace it with another item?
  • I placed an order and didn’t receive a confirmation email/shipping confirmation email. What do I do?
  • I just placed an order and received my order confirmation but did not have a tracking number. What do I do?
  • I placed an order but forgot to add my discount code/my discount code wasn't applied. Can you apply it for me?
  • Can I use separate cards for my purchase (split payment)?
  • I corrected my shipping address in my account after I placed my order. Will my correction appear on my current order?
  • I made a mistake on my order, what can I do? I ordered the wrong item, what can I do?
  • I wanted to place an order but I missed the sale. Can I still get the sale price?
  • Can I add an item to my order? Can I remove an item from my order?
  • An item that was on sale is sold out but I still want it. Can I place it on backorder? Can I get the sale price when it’s back in stock?
  • I need to change my shipping address. What do I do?
  • There are multiple charges showing on my account and only one order confirmation. Am I going to be charged multiple times? How do I know if these are legit charges?
  • Why was my package sent with a Signature Required? Am I being charged for that?
  • I wanted to pay for expedited shipping but I forgot, can I pay extra so I can get my package faster?
  • Where do I input my discount code?
  • I live near your headquarters. Can I pick up my order? Drop off my return?
  • Can I cancel my order?
  • I keep getting the same order every month. How do I cancel this subscription?
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