ORDERING INSIDE THE U.S.
- Where can I order? Can I place an order over the phone?
- I’m interested in one of the bundles you have available but want a different item/color. Can I switch out the one I don’t want and replace it with another item?
- I placed an order and didn’t receive a confirmation email/shipping confirmation email. What do I do?
- I just placed an order and received my order confirmation but did not have a tracking number. What do I do?
- I placed an order but forgot to add my discount code/my discount code wasn't applied. Can you apply it for me?
- Can I use separate cards for my purchase (split payment)?
- I corrected my shipping address in my account after I placed my order. Will my correction appear on my current order?
- I made a mistake on my order, what can I do? I ordered the wrong item, what can I do?
- I wanted to place an order but I missed the sale. Can I still get the sale price?
- Can I add an item to my order? Can I remove an item from my order?
- An item that was on sale is sold out but I still want it. Can I place it on backorder? Can I get the sale price when it’s back in stock?
- I need to change my shipping address. What do I do?
- There are multiple charges showing on my account and only one order confirmation. Am I going to be charged multiple times? How do I know if these are legit charges?
- Why was my package sent with a Signature Required? Am I being charged for that?
- I wanted to pay for expedited shipping but I forgot, can I pay extra so I can get my package faster?
- Where do I input my discount code?
- I live near your headquarters. Can I pick up my order? Drop off my return?
- Can I cancel my order?
- I keep getting the same order every month. How do I cancel this subscription?